- Order Processing Time - All orders are processed within 1-3 days (excluding weekends and public holidays). During high-demand periods (sales, holidays), processing may take longer.
- Shipping & Delivery Time - Order may take from 1-7 days to diliver depending on your location and area and the information that you have placed in our website. Make sure to put as much details as possible so that we do not delay your order due to missing information. Delivery to the GCC (الخليج) takes 3-7 days to be delivered.
- Shipping Partners - We work with trusted couriers including IQfulfillment, Aramex, SMSA, DHL, and Emirates Post. A tracking number will be sent once your order is shipped.
- Shipping Fees - Shipping costs are calculated at checkout based on location and package weight/size. Free shipping may apply on eligible orders or promotions. Customs duties/taxes for international orders are the customer's responsibility.
- Delivery Issues - If your order is delayed or undelivered, contact support with your order number. Failed deliveries due to incorrect addresses or missed deliveries may incur redelivery fees.
- Order Tracking - A tracking link will be sent to your email or WhatsApp when your order is shipped. You can track directly with the courier.
- Address Accuracy - Ensure your shipping address is complete and accurate. Raya is not responsible for delays or losses due to incorrect address details.
Contact
For urgent delivery requests, use our contact form or info on the website.
